From conversation to action

AI agents.
Built for your business.

Agents that know your business, engage customers, and take action. From the first conversation to follow-ups and connected workflows.

Explore the platform
Campaign interest
New enquiries
Customer questions
Product knowledge
Lead qualification
Your brand voice
Campaign interest
New enquiries
Customer questions
Product knowledge
Lead qualification
Your brand voice
Customer context
Business rules
Follow-up
Your workflows
Team handoffs
Next steps
Customer context
Business rules
Follow-up
Your workflows
Team handoffs
Next steps
Business knowledge
Customer conversations
Business workflows
Team handoffs
Business knowledge
Your business rules
Set response rules
Configure handoff
Assign your team
Agent settings
Pause the agent

Your business knowledge,put to work.

Bring your knowledge, brand voice, and workflows together in one agent. Start with a clear job to do, then shape the experience around your customers.

01

Your business, understood

Give the agent context with your offering, policies, and the details that matter.

02

More than an answer

Connect the conversation to a defined next step in your workflow.

03

Your voice, carried through

Shape how the agent speaks so the experience feels like your business.

04

Your team, involved

Define where the agent can act and when a person should take over.

Built for every conversation.
An agent that knows your business.

Illustrative workflows, tailored to your setup.

ChatMagic

Message actions

Request fulfilment. ChatMagic reads, replies, and acts with your full business context.

  • Complete customer requests
  • Prepare informed replies
  • Hand off complex work

Customer request

Website inbox

New

Maya R.

Can I move my appointment to Tuesday morning?

Prepare reply

Draft ready

Update calendar

Tuesday, 10:00

Hand off to team

Context included

ChatMagic acts with full contextReady

Human escalation

Know when to step in. ChatMagic routes requests that need human judgment to your team, with the conversation context attached.

  • Requests that need a person
  • Full conversation context
  • Your team takes over

Facebook Inbox

New message from Ama...

Just Now

Priority

Instagram Inbox

New reply from James

Just Now

Priority

Website Inbox

New message from Micah

Just Now

Priority
Facebook
Website
Calendar
Instagram
Stripe

Customer context

Built-in CRM capabilities. Keep contacts and conversation history together, so your agent and team can pick up where the customer left off.

  • Full conversation history
  • Customer preferences saved
  • Outcomes remembered

Connected tools

Move the work forward. Customer conversations, calendars, payments, and follow-up work together.

  • Facebook and Instagram
  • Google Calendar and Stripe
  • Email campaigns and follow-up

Inbox

41 unread
MR

Maya Roberts

2m ago

Can we move our consultation an hour earlier?

JT

James Turner

3m ago

Thanks for your help. What happens next?

AM

Amanda Myburg

5m ago

Could you send over the details we discussed?

LC

Leo Carter

6m ago

Could you resend the deposit invoice for my booking?

CP

Chloe Patel

8m ago

Can you help me choose the right service?

EW

Ethan White

9m ago

Can I add a colleague to our appointment?

KD

Keisha Davis

11m ago

I have made the payment. Can you confirm?

OR

Oliver Reed

14m ago

I would like to speak with someone on your team.

Connected to your business

The tools you use.
Working together.

Connect conversations to your calendar, campaigns, and payments. Your agent works with the systems your business runs on.

Google Ads

Campaign insights

Google Calendar

Availability and scheduling

Facebook

Customer conversations

Instagram

Customer conversations

Stripe

Payments and deposits

Mailchimp

Campaigns and follow-up

Meta Ads

Requires activation

Connections depend on your setup and account permissions. Meta Ads requires separate activation.

Every conversation, in context.
Website chat, Facebook, and Instagram.

Illustrative product preview. Select a channel or conversation to explore.

Inbox

Search messages
MR

Maya Roberts

Website inbox

Hello,

Could we move our consultation to Tuesday morning?

Maya Roberts

ChatMagic

I can check the calendar for Tuesday morning. Is 10:00 a good time for you?

Illustrative response

Manual follow-up

Complete requests. ChatMagic fulfils work or hands it over with the full history.

Urgent first. Find the conversations that need attention now.

Context retained. Every reply begins with the full customer picture.

Always available. ChatMagic works day and night, 24/7.

Your agent does the work.
Your team stays in control.

Seamless handoffs. Ownership changes without resetting the relationship.

Follow-up due

1
Now • Maya Roberts • Customer enquiry

Priority customer alert

1m • A customer needs help with a change

Context attached

2m • Conversation history and preferences ready
3
NotificationsView all

Proactive alerts. Keep important requests and follow-up visible to your team.

Warm and clear

Example voice settings

Your voice. Shape how your agent sounds, with instructions and boundaries that fit your business.

One platform.
A world of possibilities.

Explore your agent

Your voice

Sounds like your business.

Your context

Knows what matters.

Your tools

Moves the work forward.

Your team

Keeps people in control.

Built around your business

One foundation. Different possibilities.

Built for your industry.
Shaped around your work.

A few ways to put your agent to work.

From first question to a qualified conversation.

Answer enquiries, understand the need, and arrange the next step.

Professional servicesEnquiries and scheduling

Give every customer a helpful place to start.

Guide discovery, answer product questions, and keep the conversation going.

Retail and commerceDiscovery and follow-up

Turn interest into a well-organized experience.

Bring enquiries, availability, payments, and personal service together.

HospitalityCoordination and service

Start with the work your team knows best.

Build around your knowledge, your process, and your customer relationships.

Your industryWorkflows tailored to you

Start where it matters.
Build from there.

Every business needs a different starting point. Let’s work out the right scope for yours.

Customer conversations

Be there when interest begins.

  • Website and social messages
  • Business knowledge and context
  • Useful answers and next steps

Marketing and sales

Keep opportunities moving.

  • Campaign insights
  • Lead qualification
  • Customer follow-up

Business workflows

Turn a conversation into action.

  • Scheduling and coordination
  • Payment links and deposits
  • Team handoffs with context

Your next idea

Build around what makes you different.

  • Industry-specific knowledge
  • Connected tools and processes
  • A scope shaped together
Let’s talk

Questions, answered

A little more about the magic.

ChatMagic is an AI agent platform. We use it to create agents around the knowledge, language, and workflows of a specific business or industry, so a conversation can lead to a useful outcome.

Start with your business

What could your
agent do?

Bring us the conversations, questions, and follow-through that keep your team busy. Let’s find the right place to start.

drew.semiraro@sem.co

We’ll use your details to respond to your enquiry.